What is the service fee on my membership? This is a one-time charge that will cover all administrative costs from setup to cancellation of your membership. This is charged upon the purchase of your membership.
Do you offer Gift Cards? Yes we do! Please check out our gift cards page.
What are your hours and prices? We are open 365 days a year from 7:30am to 9:00pm - Yes, including holidays! All children ages 1-17 are $9.00 each per day. We also offer memberships at very affordable rates! Adult patrons are free with paying child. Please visit our Buy Now page to purchase your play pass or membership.
Where are you located? We are located at the northeast corner of 394 and 494 in Minnetonka. For specific directions see our Directions.
How is InnerActive secured? The outer door to our facility is open from 7:30am-9:00pm every day. The inner door is always locked. To enter our facility you must purchase an entry code. We suggest you purchase online before you arrive. There is also a computer in our entry. You must enter your code into the keypad to enter our space. All activity is monitored by cameras throughout the space. We will be able to see a live feed at all times. If you have any concerns/questions, please contact us.
What do you mean by "unsupervised"? Unsupervised means we do not devote staff resources to accept payment at the door or to monitor children. It allows us to remain open from 7:30am-9:00pm every day of the year! We do staff cleaning/maintenance, so you may often see them onsite cleaning, stocking, and sanitizing. Many times we will have staff on site to help monitor security, to maintain the facility, and simply to answer any questions you may have! Please contact us if you have any issues and we are not on-site.
Can I share my entrance code? Each child entering our space must be paid for. Sharing your entrance code with others, specifically unpaid persons, is STRICTLY PROHIBITED. If the entrance code is shared, the person who purchased the entrance code will be financially responsible for all children who enter with that entrance code. Persons may be subject to random receipt/membership verification once inside the space!
Do we have to sign a waiver? Yes. The Liability Waiver must be electronically acknowledged when a daily pass or membership is purchased through our online system. Your transaction will not be complete without acknowledging the online waiver. The Adult who completes the purchase acknowledges the waiver on behalf of the child(ren) attending with the adult, even when not part of their own family.
Where can I find a copy of the waiver for a birthday party or field trip? You may download a copy here.
What is your sanitation policy? We follow the Indoor Play Area Maintenance & Sanitation guidelines published by the Minnesota Department of Health. We are dedicated to doing our part to keep the facility clean and sanitized for our families. We ask you to work with us to keep our space as healthy and safe as possible. Please utilize the first aid, spill center & biological clean kits if needed and report unsafe equipment, spills, biological incidents or hazards immediately. We ask that adults accompany young children in the restroom.
What is your sick policy? We follow the standard sick policy of our local area schools. If your child has a fever of 100 degrees or more, has vomited or had diarrhea in the last 24 hours, or has a rash which you do not know the cause of, please keep your child at home, and/or check with your physician or clinic. We ask that you keep your sick children at home to recover. If you have already purchased a play today pass, we can help you reschedule for a better time. Please contact us. Thank you for your adherence to this policy for everyone's safety and well-being.
Do you have lockers onsite? No, we only offer cubbies to store your items. InnerActive is not responsible for lost items so please keep your valuables with you.
Do you have a lost and found? Yes, although please keep your valuables with you. Non-valuable items that are left behind will be put in our lost and found. InnerActive is not responsible for lost or stolen personal property including any items left in our lobby.
What to do in case of emergency? An adult should call 9-1-1 from their cell phone and assign an adult to let First Responders in the front door. Call Stacy or Ted Anderson (owners) at 612-567-1004 as soon as possible to report the incident or email at Hello@InnerActivePlayground.com. Include the following information:
Date and time of incident
Location of incident (sport court, playground, jumper, cafeteria, etc)
Your name, email, and phone number
Name/age of injured person(s)
Brief description of incident
What should I do if I see broken, damaged or hazardous equipment? Take reasonable action to solve the problem, using the cleaning supplies on site if necessary. Immediately report the issue to the owners at 612-567-1004. Provide the following information:
Date & Time
Location of broken equipment or hazard
Your name, email and phone number
What should I wear? Dress for active play! Socks are required throughout InnerActive. We ask that outside shoes are removed. Please bring a clean/dry pair along with you if you would like.
Can I drop my children off? No, all children must be accompanied by an Adult. Adults must interact with or keep in visual contact with their child(ren) at all times. We require 1 adult for every 6 children in your care.
Can I host a party at InnerActive? Yes you can! We have a party room that is the perfect spot to host an event - please visit our Parties page for full information. We do not allow impromptu parties involving treats/buffet food, balloons, decorations or presents in the cafeteria area, so please plan ahead and reserve a time to utilize our party room. Groups who decide to host a party in our cafeteria will be asked to break down their event, and may have a $75 fee added to their entrance purchase. A party is considered a group of people sharing treats/food, and including balloons, decorations or presents, and violation is at the discretion of the owners or employee on site.
Can I bring in my own food? We have vending machines available on site. You are also welcome to bring in food of your own or have it delivered to the space. We are a self-use, self-clean facility, so please clean up your area when you are finished. Table wipes and brooms are available for your use. Prohibited Items: Gum, glass containers, cooking or food warmers, and alcoholic beverages are not permitted anywhere in the Park.
Why are video cameras used? Through the use of video surveillance and other security measures, behavior is monitored throughout the space. This is to keep InnerActive a safe and clean place for you and your children to visit!
As a member, how do I purchase guest passes? You may login to your account and add a day pass to your membership. Your entrance code can then be shared with your guest for the day of purchase. Does my membership automatically renew? Our month to month membership is a recurring membership. Your membership will automatically renew 1 month from your day of purchase, and on the same day every month until you choose to cancel. You are able to cancel at any time by completing our cancellation form. You may set your cancellation for a date in the future, but we are not able to back date if you forget to cancel.
How do I cancel my membership? Your month to month membership automatically continues with a recurring payment each month- on the same day as your purchase, unless cancelled prior to your next bill date. To cancel your membership, please fill out ourcancellation formPrior to your next bill date. We are not able to cancel a membership for a date in the past, you are responsible to request the cancellation of your membership. If you decide to purchase another membership in the future, the membership rate in effect at the time of your purchase will apply. Yearly memberships are good from 1 year from the date of purchase, and do not automatically renew.
Do you have Wi-Fi? Yes we do, but we highly encourage you to be active with your children and enjoy our indoor space! We do not have our password publicly posted, but please feel free to contact us to receive the password!
Do you have any discount codes? No, we do not offer discount codes. We keep everything priced as low as we can, so everybody can enjoy InnerActive! Our monthly and yearly memberships are priced aggressively for families with multiple children, check them outhere.
Why aren't there covers on the electrical outlets? We have installed safety outlets throughout the park. The spring-loaded shutter system in the outlet only allows electricity to flow when equal pressure is applied simultaneously to both shutters such as when an electrical plug is inserted.