I did not receive an email with my entrance code. Please check the spam folder in your email, each code is sent immediately upon purchase.You can also login to your membership account (Minnetonka or Mounds View) to view any active entrance codes.
Can I put my day pass towards a Membership? Yes, we are happy to put your day pass towards a membership, as long as the request is made the SAME DAY as your purchase. Simply email us the request with your full address, and confirm the number of children for your membership. We will do the work from there!
Do you offer discounts for daycares? Yes, we offer discounts on monthly or annual memberships. Please contact us to receive a code to access the discounted pricing.
Do you offer Gift Cards? Yes we do! Please click here to purchase.
What are your hours and prices? We are open 365 days a year from 7:30am to 9:00pm - Yes, including holidays! All children ages 1-17 are $9.75 each per day. We also offer memberships at very affordable rates! Adult patrons are free with paying child. Please visit our Pricing page to purchase your play pass or membership.
Where are you located? We are located in Minnetonka and Mounds View, MN Minnetonka - 131 Cheshire Lane, Suite 100 55305 Mounds View - 2240 Woodale Drive 55112 For specific directions see our Directions. Google maps works great!
Do you have Wi-Fi? Yes we do, but we highly encourage you to be active with your children and enjoy our indoor space! The wifi password is posted onsite at each location in the cafeteria.
How is InnerActive secured? The outer door to our facility is open from 7:30am-9:00pm every day. The inner door is always locked. To enter our facility you must purchase an entry code. We suggest you purchase online before you arrive. There is also a computer in our entry. You must enter your code into the keypad to enter our space. All activity is monitored by cameras throughout the space. We will be able to see a live feed at all times. If you have any concerns/questions, please contact us.
What do you mean by "unsupervised"? Unsupervised means we do not devote staff resources to accept payment at the door or to monitor children. It allows us to remain open from 7:30am-9:00pm every day of the year! We do staff cleaning/maintenance, so you may often see them onsite cleaning, stocking, and sanitizing. Many times we will have staff on site to help monitor security, to maintain the facility, and simply to answer any questions you may have! Teddy and Stacy are also frequently on site, if you ever would like to meet in person or have any issues, please contact us!
Can I share my entrance code? Each child entering our space must be paid for. Sharing your entrance code with others, specifically unpaid persons, is STRICTLY PROHIBITED. If the entrance code is shared, the person who purchased the entrance code will be financially and legally responsible for all children who enter with that entrance code (unpaid guests will be charged an entrance fee and a penalty charge for each child entering). Persons may be subject to random receipt/membership verification once inside the space!
Do we have to sign a waiver? Yes. The Liability Waiver must be electronically acknowledged when a daily pass or membership is purchased through our online system. Your transaction will not be complete without acknowledging the online waiver. The Adult who completes the purchase acknowledges the waiver on behalf of the child(ren) attending with the adult, even when not part of their own family.
Where can I find a copy of the waiver for a birthday party or field trip? You may download a copy here.
What is your sanitation policy? We very carefully follow the Indoor Play Area Maintenance & Sanitation guidelines published by the Minnesota Department of Health. We are dedicated to doing our part to keep the facility clean and sanitized for our families. We ask you to work with us to keep our space as healthy and safe as possible. Please utilize the first aid, spill center & biological clean kits if needed and report unsafe equipment, spills, biological incidents or hazards immediately. We ask that adults accompany young children in the restroom.
What is your sick policy? We follow the standard sick policy of our local area schools. If your child has a fever of 100 degrees or more, has vomited or had diarrhea in the last 24 hours, or has a rash which you do not know the cause of, please keep your child at home, and/or check with your physician or clinic. We ask that you keep your sick children at home to recover. If you have already purchased a play today pass, we can help you reschedule for a better time. Please contact us. Thank you for your adherence to this policy for everyone's safety and well-being.
Do you have lockers onsite? No, we only offer cubbies to store your items. InnerActive is not responsible for lost items so please keep your valuables with you.
Do you have a lost and found? Yes, although please keep your valuables with you. Non-valuable items that are left behind will be put in our lost and found. InnerActive is not responsible for lost or stolen personal property including any items left in our lobby.
What to do in case of emergency? An adult should call 9-1-1 from their cell phone and assign an adult to let First Responders in the front door. Call Stacy or Ted Anderson (owners) at 612-567-1004 as soon as possible to report the incident or email at Hello@InnerActivePlayground.com. Include the following information:
Date and time of incident
Location of incident (sport court, playground, jumper, cafeteria, etc)
Your name, email, and phone number
Name/age of injured person(s)
Brief description of incident
What should I do if I see broken, damaged or hazardous equipment? Take reasonable action to solve the problem, using the cleaning supplies on site if necessary. Immediately report the issue to the owners at 612-567-1004. Provide the following information:
Date & Time
Location of broken equipment or hazard
Your name, email and phone number
What should I wear? Dress for active play! Socks are required throughout InnerActive. We ask that outside shoes are removed. Please bring a clean/dry pair along with you if you would like.
Can I drop my children off? No, all children must be accompanied by an Adult. Adults must interact with or keep in visual contact with their child(ren) at all times. We require 1 adult for every 6 children in your care.
Can I host a party at InnerActive? Yes you can! We have a party room that is the perfect spot to host an event - please visit our Parties page for full information. A room reservation is required to have a party at InnerActive. To eliminate confusion, a party is defined as having any of the following items:
Cake or cupcakes
Decorations or accessories (including tablecloths & paper products)
The cafeteria tables are not available for drop-in birthday parties. You and your guests are welcome to stay and play, but if you do not have a room reservation the above items listed must remain at home or in your vehicle.
Can I host my group/party in the cafeteria? No. We do not allow large gatherings or parties in our cafeteria. Our cafeteria has a limited amount of space, and we want to ensure there is space for ALL of our guests to have a snack or quick meal. We ask that tables are not grouped together, and that when you are finished eating you store your items in a cubby so the next guest can use the space! Groups who decide to host a party in our cafeteria will be asked to break down their event, and may have a $175 fee added to their entrance purchase (This is the same as the rental rate for our party room- please complete your reservation for a smooth event!) To eliminate confusion, a party is defined as having any of the following items:
Cake or cupcakes
Decorations or accessories (including tablecloths & paper products) **Violation is at the discretion of the owners or employee on site.
Do you have group discounts? Yes we do! Group discounts are available for groups of 20 or larger. The cost is $7.50/child, adults are free. We require 1 adult for every 6 children in your group. Please visit our field trips page to book your visit.
Can I bring in my own food? You are welcome to bring in food of your own or have it delivered to the space. We also have vending machines available on site. We are a self-use, self-clean facility, so please clean up your area when you are finished. Table wipes and brooms are available for your use. Prohibited Items: Gum, glass containers, cooking or food warmers, and alcoholic beverages are not permitted anywhere in the Park.
Why are video cameras used? Through the use of video surveillance and other security measures, behavior is monitored throughout the space. This is to keep InnerActive a safe and clean place for you and your children to visit!
As a monthly or annual member, how do I purchase guest passes? You may login to your account and add a day pass to your membership. Your entrance code can then be shared with your guest for the day of purchase. Does my membership automatically renew? Our month to month membership is a recurring membership. Your membership will automatically renew 1 month from your day of purchase, and on the same day every month until you choose to cancel. You are able to cancel anytime through your membership account.
How do I cancel my membership? Your month to month membership automatically continues with a recurring payment each month- on the same day as your purchase, unless cancelled prior to your next bill date. To cancel your membership, please login to your membership account (Minnetonka or Mounds View). Once logged in you will be able cancel your membership by clicking on the cancel membership icon, this is located near the top right of the page where your active membership details are shown. For more detailed instructions and illustrations, please visit our membership cancellation page. If you decide to purchase another membership in the future, the membership rate and fees in effect at the time of your purchase will apply. Yearly memberships are good for 1 year from the date of purchase, and do not automatically renew.
What is the service fee on my membership? This charge will be only be on your intial purchase, and will cover all administrative costs from setup to cancellation of your membership. This is charged upon the purchase of your membership, but will not be reflected in any renewal charges. If a membership is cancelled and restarted, the fee will be charged for the new membership.
Will my membership work at both locations? Yes it will! Your monthly and annual membership will work at both our Minnetonka and Mound View locations. Day passes are only valid for the location of purchase.
Do you have any discount codes? No, we do not offer discount codes. We keep everything priced as low as we can, so everybody can enjoy InnerActive! Our monthly and yearly memberships are priced aggressively for families with multiple children, check them outhere.
Why aren't there covers on the electrical outlets? We have installed safety outlets throughout the park. The spring-loaded shutter system in the outlet only allows electricity to flow when equal pressure is applied simultaneously to both shutters such as when an electrical plug is inserted.