We understand it feels like things are changing daily at InnerActive! We apologize in advance for any confusion on changes to capacity limits, changes to play areas onsite, masks vs no masks, etc. As we receive guidance from the state, we are updating our business to comply. Also, as we see problem areas on a day to day basis changes are occurring as well. Please see below for the most recent/up to date info to keep all of our guests safe! Your safety is our priority!
InnerActive's Policy Regarding face coverings: Face coverings are highly suggested for all guests. As we are an indoor playground, and our main focus is on the youngest members of our community who are not able to receive a vaccination, we strongly recommend all guests wear a mask at InnerActive for your safety, and the safety of the children at play!
What defines a face covering?
A “face covering” must be worn to cover the nose and mouth completely, and can include a paper or disposable face mask, a cloth face mask, a scarf, a bandanna, a neck gaiter, or a religious face covering. Masks that incorporate a valve designed to facilitate easy exhaling, mesh masks, or masks with openings, holes, visible gaps in the design or material, or vents are not sufficient face coverings.
Who needs to wear a face covering?
Face coverings are recommended for all guests. As we are an indoor playground, and our main focus is on the youngest members of our community who are not able to receive a vaccination, we encourage all to wear a mask at InnerActive for your safety, and the safety of the children at play!
Are you limiting capacity?
InnerActive is currently limited to 300 people. Households should be 6 feet apart from one another.
How do you control the capacity?
We are able to monitor our capacity in a few ways. We can control the number of passes sold in a day, we can monitor the number of people entering using our door code system, and we are able to monitor the number of people onsite at any time using our camera system. Between the 3 processes we have a very firm grasp at our capacity limitations at any time.
If at any time our capacity is near to reaching capacity we will temporarily shut off the purchasing of day passes. We can also turn off the keypad at the entrance door to not allow any further entrances.
If we have a time where we are nearing capacity we will post on our website about a temporary hold on purchases/entrances.
What are you doing to sanitize?
We are building on the processes that already were exercised before the pandemic such as daily sanitization of ALL equipment with health-care quality sanitizers.
We have increased the frequency of cleaning of high touch surfaces, including tables, door handles, faucets, etc. Sanitizing wipes and spray are provided throughout the space to allow you to sanitize further as you see fit!
We will continue our care efforts, including crew members wearing masks and/or face coverings, wearing gloves, and additional sanitization stations available for customers.
Are all areas of inneractive open?
All play areas are open for your use, capacity restrictions are posted in each area. Food/Beverages are not permitted in any play areas.
Party Rooms - Open for reservations. Field Trips - Open for reservations this summer, we would love to have your group! Cafeteria - open with limited capacity. Please leave all items in a cubby on arrival, and utilize table space only while eating, placing items back in a cubby for others to have space to eat when you are done!
What is your party cancellation policy if my party is affected by Covid closures?
For parties booked after 6.10.2020: The $200 reservation fee is due upon booking to secure party room date and time. This reservation fee includes a $100 room fee and a $100 non-refundable deposit.
Client Cancellation received at least 14 days before event date- Client receives full Room Fee refund ($100.00)
Client Cancellation received between 72 hours and 13 days before event date - Client will receive a 50% Room Fee refund ($50.00).
Client Cancellation received less than 72 hours before event date- (and InnerActive remains open) – no refund
RESCHEDULING (one-time rescheduling, must occur within 2 month of the original event date)
Client Reschedule Request received at least 14 days from original event date - Full original event $200.00 Room Fee will be applied to Rescheduled Reservation.
Client Reschedule Request received between 72 hours and 13 days before event date - Full original event $200.00 Room Fee will be applied to Rescheduled Reservation. Client will be assessed an additional $50.00 late rescheduling fee.
Client Reschedule Request received less than 72 hours from original event date - no rescheduling option, no refund available.
Client Reschedule, Client Cancel (for the second time) - no rescheduling option, no refund available.
*If we must cancel your reservation due to inclement weather, a government shut-down, or any other situation out of InnerActive's control there will be no refunds. InnerActive will help you reschedule your event.
Will you refund my membership?
While we were closed due to the government mandate, all memberships were put on hold. Any active memberships at the time of reopening will be pushed back by the number of days we were closed. This means you will not be out any of your membership time you have paid for.
Our membership cancellation policy will remain in effect, with no updates at this time. We understand if your family feels it is best to cancel your membership and return at another time.
To cancel your membership, please login to your membership account (Minnetonka or Mounds View). For more detailed instructions and illustrations, please visit our membership cancellation page. If you decide to purchase another membership in the future, the membership rate and fees in effect at the time of your purchase will apply.
InnerActive is Open! We truly appreciate our community's effort to stay aware, limit exposure, support each other, and check-in with others about their feelings during these uncertain times. As a company you have trusted us with the safety of your children since long before any mention of the coronavirus. We are doing everything we can to make sure we do what's best for our family and yours.
The reality of the situation is that this pandemic has hit InnerActive, along with all family-owned, non-franchised, small businesses, critically hard and has pushed Stacy and I to make the hardest decisions we've ever had to make. Every day we hear from you how much you rely on our open hours and availability where others are unable, and how much it helps care for your kids. Our wonderful employees who have worked tirelessly to clean and disinfect every day (since long before these recent events) so that we could work and play safely have been temporarily laid off. We are leaving no stone unturned searching for ways to secure our ability to re-open after these events subside. Unfortunately, the support options being provided at the moment are not sufficient to guarantee our livelihood, and we want to share a few ways we can help each other.
If anyone has it within their comfortable means and would like to help us, purchasing a gift card on the web site will help us today, and will be fully redeemable once we re-open in the future for any membership level or day passes. We have even had the immensely humbling request from many asking if they can continue with membership payments during our closures. For any family willing and able to help in such a way, Stacy and I will be creating a permanent commemoration on-site to thank these incredibly generous families.
While we could say we are heavy-hearted to write this, this would be disingenuous as we are filled with hope. We have been successful as a community in helping families take care of themselves and their children since the very first day we opened in Minnetonka and Mounds View. In the coming months InnerActive will be overwhelmingly bent, but with your continued support we will NOT break and will stand tall with the community again.
Thank you from the bottom of our hearts for your support, and for continuing the fight to raise our families with the passion we have been so thankful to share with you. Stacy and Teddy Anderson Owners, InnerActive Playgrounds