Executive Order 20-81 requires Minnesotans to wear a face covering in indoor public settings.
What defines a face covering?
A “face covering” must be worn to cover the nose and mouth completely, and can include a paper or disposable face mask, a cloth face mask, a scarf, a bandanna, a neck gaiter, or a religious face covering. Masks that incorporate a valve designed to facilitate easy exhaling, mesh masks, or masks with openings, holes, visible gaps in the design or material, or vents are not sufficient face coverings.
Who needs to wear a face covering?
All children (ages 6+) and adults should wear a mask while at InnerActive. Masks may be removed by children while playing if the level of exertion makes it difficult to wear a face covering, provided that social distancing is always maintained. Children under age 2 years do not need to wear face coverings. Children between the ages of 2 and 5 years old are not required to wear face coverings, but are encouraged to wear a face covering when in public.
how do we social distance with children?
InnerActive has posted signage in each area with a safe occupancy for each play space. Parents are responsible for their children at all times, and are responsible for supervising play in a socially-distanced manner.
Who is exempt from wearing a face covering?
Children who are two years old and under. Children between the ages of 2 and 5 years old are not required to wear face coverings, but are encouraged to wear a face covering when in public.
When can a face covering be temporarily removed?
Children may remove their mask while playing at InnerActive, if the level of exertion makes it difficult to wear a face covering, provided that social distancing is always maintained.
When eating or drinking provided that at least 6 feet of physical distance is maintained between persons who are not members of the same party. A mask does need to be worn if sitting at a table working or visiting.
While communicating with an individual who is deaf or hard of hearing or has a disability, medical condition, or mental health condition that makes communication with that individual while wearing a face covering difficult.
Should I say something if someone near me isn't wearing a face covering?
Yes, it is your family's health and if someone is violating the listed policy, it is well within your rights to ask them to comply. We recommend politely asking them to use a face covering, and you can direct them to our website, the signs around the park and to our vending machines (masks are available for purchase for a nominal fee). If they still refuse, please send us an email HERE and note the time of the situation so we can address the customers directly.
Where can i find more information on this mandate?
If I have a medical condition, can I come in without a mask?
Due to the nature of our play space, we stress a safe and healthy area for all of our families and their kids. If you are unable to wear a face mask due to health reasons, you are able to substitute a face shield or light scarf. EVERY adult on grounds must wear a face covering.
These last few months have been immensely difficult for many across the state and country, thank you for your trust and helping us to continue to serve you during this time.
Many people are depending on us right now for a safe and reliable playspace for their family. While we support and understand each family’s decision to continue quarantine for their safety, InnerActive endeavors to offer the highest standards of safety and cleanliness for all that are able, to explore options for getting their family active in a safe manner.
As the state of Minnesota begins to ease restrictions, we are moving thoughtfully and judiciously with guidance provided by local authorities, including the Minnesota Department of Health and the Center for Disease Control.
We are building on the processes that already were exercised before the pandemic such as wellness checks, social distancing, daily sanitization of ALL equipment with health-care quality sanitizers, provision of masks and gloves for employees, along with the addition of new procedures and training for the reopening of our playgrounds.
New procedures and guidelines for our play areas include:
Reduced seating and tables to accommodate social distancing.
Limitations on the occupancy of play areas.
More frequent cleaning of high touch surfaces, including tables, door handles, faucets, etc.
Continued care efforts, including crew members wearing masks or face coverings, and making gloves, and additional sanitization stations available for customers.
When you are visiting InnerActive we ask that you:
Ensure that no members of your family have exhibited any signs of illness, including a fever, cough, or shortness of breath.
We require adults to wear a mask. The best thing we can do to stop the spread is to wear a mask. Please help us to stay open by wearing your mask when you are onsite.
Please wash your hands upon arrival.
Follow posted signs for occupancy in each play area and follow social distancing guidelines.
We will be monitoring our capacity to keep you safe in 3 ways. 1. Our camera system allows us to keep a count of the number of people entering and exiting (please use our exit doors to help keep this count accurate!) 2. We will be monitoring/limiting the number of passes sold each day. 3. We will have staff onsite during busy times to help manage capacity. While we are able to control the number of people in the building we ask for your help in social distancing and supervising your children, as always!
With adherence to these new procedures and guidance, as well as continuing to rely on guidance from CDC, state and local authorities, InnerActive will make reopening decisions that are right for the local communities and help ensure all customers feel safe and welcome.
As our daily routines continue to evolve, we remain committed to safely serving you and our local neighborhoods. We look forward to welcoming you back into our playgrounds, when the timing is right for your family with these extra precautions in place.
What is your party cancellation policy if my party is affected by Covid closures?
For parties booked prior to 6.10.2020: We will provide a rescheduling option with no additional fees. You may apply your fee to any available date or time within SIX months of your cancellation. You do not need to set your new date immediately. Please complete our form to reschedule.
For parties booked after 6.10.2020: The $200 reservation fee is non-refundable. If you provide at least 14 days notice you may apply your fee to any available date or time within the next two months. Any event cancelled by the customer with less than 14 days notice will forfeit the full purchase. In the case of a government shutdown or situation out of InnerActive's control, an opportunity will be given to reschedule the event. Refunds will not be given.
Will you refund my membership?
While we were closed due to the government mandate, all memberships were put on hold. Any active memberships at the time of reopening will be pushed back by the number of days we were closed. This means you will not be out any of your membership time you have paid for.
Our membership cancellation policy will remain in effect, with no updates at this time. We understand if your family feels it is best to cancel your membership and return at another time.
To cancel your membership, please login to your membership account (Minnetonka or Mounds View). For more detailed instructions and illustrations, please visit our membership cancellation page. If you decide to purchase another membership in the future, the membership rate and fees in effect at the time of your purchase will apply.